Know any entity behaving anti-competitively? Make a report to the PCC!
The Philippine Competition Commission (PCC) welcomes helpful information from the public for possible violations of the Philippine Competition Act, its implementing rules and regulations, and other competition law.
You may submit your reports or raise your concerns through any of the following means:
1. E-Complaint Portal
2. Filing a Verified Complaint with the PCC
3. Send an email to queries@phcc.gov.ph
A verified complaint from an interested party must contain the following:
1. Complete name, address, email and contact number of complainant;
2. Identity of the Entity complained of;
3. Acts constituting the violation of the PCA, its implementing rules, or other competition laws;
4. Documents and other materials supporting the allegations;
5. Certification on Non-Forum Shopping – a sworn certification:
a. that the complainant has not commenced any action or filed any claim involving the same issues in any court, tribunal or quasi-judicial agency and, to the best of the complainant’s knowledge, no such other action or claim is pending therein;
b. if there is such other pending action or claim, a complete statement of the present status thereof; and
c. if the complainant should thereafter learn that the same or similar action or claim has been filed or is pending, the complainant shall report that fact within five (5) calendar days therefrom to the PCC; and
6. Verification – A statement that the interested party has read the allegations and verified that these allegations are true to the best of his/her knowledge and can be supported by records.
For more information on the process for filing verified complaints, please refer to the 2017 Rules of Procedure of the PCC.
Contact Us
Other Complaints
In some cases, you may want to refer your concerns to an industry regulator.
Specific Concern | Agency Concerned | Contact Information | |
---|---|---|---|
Non-payment of Taxes | Bureau of Internal Revenue | (02) 8538-3200
contact_us@bir.gov.ph |
|
Non-issuance of official receipts or sales invoice | Bureau of Internal Revenue | (02) 8538-3200
contact_us@bir.gov.ph |
|
Illegal Business Permit / No Business Permit | Business Permit and Licensing Office of the Local Government Unit concerned | Please call the municipality or city where the business is located. | |
Travel agencies (request for refund) | Department of Tourism (DOT) | Standard Monitoring and Enforcement Division DOT hotline at 1-386 (02) 8459-5200 local 216 and feedback@tourism.gov.ph; cvcruz@tourism.gov.ph |
|
Defective manufactured products | Department of Trade and Industry (DTI) | Consumer Protection: DTI hotline at 1-384 (02) 7751-0384 (02) 7791-3100 0917-834-3330 ask@dti.gov.ph |
|
Complaint against an online seller, including Lazada, Shopee, Zalora | Department of Trade and Industry (DTI) | Fair Trade Enforcement Bureau: (02) 8215-1165 (02) 8811-8234 0917-137-8234 0917-137-3796 fteb@dti.gov.ph and eco@dti.gov.phE-Participation |
|
Legal remedy | Integrated Bar of the Philippines (IBP) | National Center for Legal Aid Department (02) 8631-3013 local 120, 122, 123 legalaid@ibp.phInformation Desk: (02) 8631-3016 to 3018 (02) 8634-4696 0919-095-5859 |
|
Banks, non-bank financial institutions, pawnshops, and credit cards | Bangko Sentral ng Pilipinas (BSP) | (02) 8811-1277 bspmail@bsp.gov.ph |
|
Lending and financing companies, and online lending apps | Securities and Exchange Commission (SEC) | Financing and Lending Company Division flcd_complaints@sec.gov.ph
Enforcement and Investor Protection Department |
|
Cybercrime (online harassment) | Philippine National Police (PNP) | Anti-Cybercrime Group (02) 8723-0401 local 7491 0961-829-8083 0915-589-8506 acg@pnp.gov.ph |
|
Cybercrime | National Bureau of Investigation (NBI) | Cybercrime Division (02) 8524-8216 cybercrime@doj.gov.ph |
|
Data Privacy Concerns | National Privacy Commission (NPC) | (02) 8234-2228 local 114 or 115 0905-506-1478 0970-818-0555 complaints@privacy.gov.ph |
|
Telecommunications (PLDT, Skycable, Globe, Smart, DITO) | National Telecommunications Commission (NTC) | Public Assistance Hotline 1682 consumer@ntc.gov.ph |
|
Airlines concerns (delayed flights, refund of flight tickets) | Civil Aeronautics Board (CAB) of the Department of Transportation | Public Assistance Hotline 165-66 (02) 8853-7259 (02) 8854-5996 Online Passenger Complaint Form |