Know any entity behaving anti-competitively? Make a report to the PCC!

The Philippine Competition Commission (PCC) welcomes helpful information from the public for possible violations of the Philippine Competition Act, its implementing rules and regulations, and other competition law.

You may submit your reports or raise your concerns through any of the following means:
1.           E-Complaint Portal
2.           Filing a Verified Complaint with the PCC
3.           Send an email to queries@phcc.gov.ph

A verified complaint from an interested party must contain the following:

1.           Complete name, address, email and contact number of complainant;
2.           Identity of the Entity complained of;
3.           Acts constituting the violation of the PCA, its implementing rules, or other competition laws;
4.           Documents and other materials supporting the allegations;
5.           Certification on Non-Forum Shopping – a sworn certification:
                  a.           that the complainant has not commenced any action or filed any claim involving the same issues in any court, tribunal or quasi-judicial agency and, to the                                                                 best of the complainant’s knowledge, no such other action or claim is pending therein;
                  b.           if there is such other pending action or claim, a complete statement of the present status thereof; and
                  c.           if the complainant should thereafter learn that the same or similar action or claim has been filed or is pending, the complainant shall report that fact within                                 five (5) calendar days therefrom to the PCC; and
6.           Verification – A statement that the interested party has read the allegations and verified that these allegations are true to the best of his/her knowledge and can be                 supported by records.

For more information on the process for filing verified complaints, please refer to the 2017 Rules of Procedure of the PCC.

Contact Us

 

Other Complaints

In some cases, you may want to refer your concerns to an industry regulator.

Specific Concern Agency Concerned Contact Information
Non-payment of Taxes Bureau of Internal Revenue (02) 8538-3200

contact_us@bir.gov.ph

Non-issuance of official receipts or sales invoice Bureau of Internal Revenue (02) 8538-3200

contact_us@bir.gov.ph

Illegal Business Permit / No Business Permit Business Permit and Licensing Office of the Local Government Unit concerned Please call the municipality or city where the business is located.
Travel agencies (request for refund) Department of Tourism (DOT) Standard Monitoring and Enforcement Division
DOT hotline at 1-386
(02) 8459-5200 local 216 and
feedback@tourism.gov.ph; cvcruz@tourism.gov.ph
Defective manufactured products Department of Trade and Industry (DTI) Consumer Protection: DTI hotline at 1-384
(02) 7751-0384
(02) 7791-3100
0917-834-3330
ask@dti.gov.ph
Complaint against an online seller, including Lazada, Shopee, Zalora Department of Trade and Industry (DTI) Fair Trade Enforcement Bureau:
(02) 8215-1165
(02) 8811-8234
0917-137-8234
0917-137-3796
fteb@dti.gov.ph and eco@dti.gov.phE-Participation
Legal remedy Integrated Bar of the Philippines (IBP) National Center for Legal Aid Department
(02) 8631-3013 local 120, 122, 123
legalaid@ibp.phInformation Desk:
(02) 8631-3016 to 3018
(02) 8634-4696
0919-095-5859
Banks, non-bank financial institutions, pawnshops, and credit cards Bangko Sentral ng Pilipinas (BSP) (02) 8811-1277
bspmail@bsp.gov.ph
Lending and financing companies, and online lending apps Securities and Exchange Commission (SEC) Financing and Lending Company Division flcd_complaints@sec.gov.ph

Enforcement and Investor Protection Department
(02) 8818-6047
epd@sec.gov.ph

Cybercrime (online harassment) Philippine National Police (PNP) Anti-Cybercrime Group
(02) 8723-0401 local 7491
0961-829-8083
0915-589-8506
acg@pnp.gov.ph
Cybercrime National Bureau of Investigation (NBI) Cybercrime Division
(02) 8524-8216
cybercrime@doj.gov.ph
Data Privacy Concerns National Privacy Commission (NPC) (02) 8234-2228 local 114 or 115
0905-506-1478
0970-818-0555
complaints@privacy.gov.ph
Telecommunications (PLDT, Skycable, Globe, Smart, DITO) National Telecommunications Commission (NTC) Public Assistance Hotline 1682
consumer@ntc.gov.ph
Airlines concerns (delayed flights, refund of flight tickets) Civil Aeronautics Board (CAB) of the Department of Transportation Public Assistance Hotline 165-66
(02) 8853-7259
(02) 8854-5996
Online Passenger Complaint Form